Is your pharmacy legal?
Absolutely. With 16 years experience on the World Wide Web, our organization is committed to meeting or exceeding current internet regulations. 1drug.com utilizes only licensed physicians. Our pharmacies are licensed to ship medications to every country in the world, and we employ only licensed pharmacists to provide you with the highest standards of pharmaceutical care. All of our medications are supplied by legitimate pharmaceutical manufacturers in the U.S. and elsewhere, so you may rest assured that you are receiving the exact same medication as you would at your neighborhood pharmacy.
Do I need a prior prescription to order medications here?
No, you do not need a prescription at all. One of our licensed U.S. physicians will issue your prescription, the pharmacist will fill it, and it will be shipped to you. All you need to do is to select the medication you want, add it to your shopping cart with your shipping and payment details, and that's it. It couldn't be easier.
What if I need to have a special consultation regarding my medications?
We are very happy to assist you with a consultation for any of the medications we offer. Please do not hesitate to contact us. We care about your health.
What are your shipping fees and policies?
For U.S.A. ,$10 U.S. will be surcharged on any order totaling less than $40 U.S.
Shipping to the following states ( AR, AZ, CO, HI, IA, IL, IN, ID, KS, KY, LA, MI, MN, MO, NV, NM, OH, OK, OR, TX, UT, WA, WI, WY )would require an additional fee $5U.S. per order. If your order is worth below $40 shipped to one of the listed states, there will be one surcharge at $10 U.S. only.
For Canada, New Zealand and some countries in Europe, the shipping fees $27 U.S. per shipment will be added up to your order. To make certain whether your order would be charged, please email us at
For rest of the world, shipping is FREE for every order of $30.U.S. or more. In order to continue giving the quality service you've come to expect from our store and to help cover our processing costs, a small shipping fee of $10.U.S. will be charged on orders totaling less than $30 U.S.
We ship to every country in the world. If you are unable to locate the option for your country at the checkout phase, please e-mail us at: . Each product price includes the cost of shipping by Air Mail. Delivery interval is seven to twenty-one days, depending on your country.
Where do you ship your products from?
Most of our products are sent from the United States, Europe, and the Pacific Rim countries. It all depends on where we can get you the best price!
Can I pay with a personal check or money order?
We're sorry, but we cannot accept money orders or personal checks at this time. However, you may pay by Western Union, or by Money Gram (international money transfer), and get a 5% discount on the total product cost. Just e-mail us at: with a list of the products you wish to order, and we will send you instructions for paying by Western Union or Money Gram.
How do you pack and mark your packages, as I require confidentiality?
All packages are delivered to you in unmarked, plain wrapped boxes, and reveal nothing about the contents on the exterior.
How does your order processing work?
When you submit your order, we send out an immediate confirmation e-mail containing your order ID#. You will then receive another e-mail when the pharmacy has shipped your medication. This e-mail gives you your shipping information and order number. Should there be a problem with your order, or if our pharmacist has a question, we will again notify you by e-mail.
What are your security policies?
We have taken every precaution to ensure the safe and protected transmission of your personal and credit card information. Our website is built on the THAWTE system,which utilizes industry-standard security measures, including the SSL (Secure Sockets Layer). These measures ensure that all information submitted to us is safely isolated from unauthorized internet access.
What is your privacy policy?
We at 1drug.com respect our customers. We understand that you are concerned about privacy, and we have instituted policies to ensure that your personal information is handled safely and responsibly. 1drug.com will never sell, share, or distribute your personal, medical, or financial information to any third-party company or organization. We want you to be a return customer, and we believe in taking care of you.
What is your minimum order?
There is NO minimum order at 1drug.com.
Cancellation Policy
An order can be cancelled free of charge IF the cancellation request is acknowledged by us within 24 hours after the order first submitted.
If the cancellation request is made after 24 hours and your order has not been shipped, 10% late cancellation fee will be deducted from the total amount and we refund you the rest sum.
If the cancellation is due by a product shortage or caused from our company end, we will not charge you any cancellation fee.
Can I get a refill by e-mail?
Absolutely. You can simply e-mail us your most recent order ID#, along with a list of the products you wish to purchase. Then our staff will take care of the rest of the order-processing for you. Your new order ID# will be sent to you by e-mail. If you've lost your old ID#, there's no problem--simply fill in the forms again, and we'll be happy to send your refill right out to you.
Do I have to wait a certain period of time before I can refill my medication?
Definitely not. You may order as much of any product as you choose, and re-order as you need to. Here at our store, we trust our customers to make those judgments for themselves. We'll be more than happy to refill your medication as often as you choose.
Satisfaction Guarantee :
Please let us know if there is anything that we can do for you. We constantly scan internet sites just to make sure that we have the lowest prices in the business. We want you to be a satisfied customer, and we believe our personal service will keep you coming back.
Payment Method
- Money Tranfer:
We accept Money Gram and Western Union.
- Credit Cards:
We accept Visa and Amex.
Should you have any dispute over any transactions,you must email us directly at before contacting your bank. All fraudulent chargebacks will be blacklisted with us and and their information will be forwarded to the International Criminal Police Organisation (INTERPOL), which promotes international co-operation between police forces, and EUROPOL and related organizations worldwide.
- ACH Direct Online Transfer:
Suitable for those who have US bank account with internet banking to transfer the money to us via US ACH system.
How to use the service
1) You can initiate the transaction via the internet banking service linked to your US bank account. In general, the process to complete this is as follows:
- Go to the Domestic Interbank Transfer menu *
- Go to the Inter Institution Transfers option
- Select Bangkok Banks New York branch as the recipient bank
- Enter the 9-digit routing number of Bangkok Banks New York branch as 026008691
- Enter the bank name as Bangkok Bank, New York branch
- Enter the 10-digit account number of the recipient as 227-0-66632-0
- Enter the name of the recipient account as Prakit Klonking , if required.
2) After the registration process, the US bank will initiate two trial deposits by sending small amounts of less than USD 1.00 to our bank account. This is to verify that our account is valid. Your bank will send an email to you or to us(if you provide our email: to them) asking to check and confirm the trial deposit amounts. **
3) You MUST email us to check the exact amount of the two trial deposits. And that we will give you the two exact two trial deposit amounts for you to confirm with the bank.
If this is correctly confirmed by you, the total amount of charge can be transferred. And this is for one-time process only.
*You should check with your US bank for the correct transfer menu for ACH payment. The terms and conditions of internet banking services may vary between banks.
** The sending of trial deposit amounts depends upon the terms and conditions of the originating banks in the US and may vary from bank to bank. The fund can be credited to our account only when the name and account number of the recipient in the transfer instruction is spelled correctly.
Opening an account :
When you place an order, you will be offered the option of opening a personal account. You may also order without an account, if you choose. Having your information already stored in your name just makes re-ordering faster and easier.
How can I change the information in my account?
To change your credit card, address or other information:
1. Click on 'Member Sign In'.
2. Fill in your User name and Password, then click 'Log-In'.
3. You are now ready to update your shipping and billing information.
4. When you are finished, click 'Submit', then you are ready to place a new order.
How to convert the cost to my country currency for example : convert US. Dollars to UK. GBP.?
1. Click on this link. 
2. Enter the amount on " this amount " box
3. Choose United States Dollars on " of this type of currency " box
4. Choose United Kingdom Pounds--GBP on "into this type of currency." box
5. Hit " Perform Currency Conversion "
Why the product I saw on your website is packed in glass bottle, but the one I received is in a plastic bottle?
Glass bottles are fragile and may be dangerous during delivering process; therefore plastic bottles are replaced for safety reasons. Since mailing packages are calculated according to the parcel weight, plastic bottles that weighed less than glass bottles would help reduce the postal costs. Heavy packages may also be the cause of delayed delivery. So, it is more economic to ship your order in light-weight package.
I've e-mailed you and not gotten an answer. Why not?
Please accept our apology. Our staff is trained to respond to all inquiries within 24 hours. It may be that we e-mailed a response but you did not receive it due to your web-based e-mail regulations, or spam filters. To remedy this, please add and "1drugstore-online.com" to your address book.
What is Bonus Point?
1drugstore-online.com is dedicated to make our customers purchasing with us a more rewarding and worthy experience. We now launched Customer Support Programme , Bonus Pount, which help our clients save even more money when placing orders with our company.
For every US$50 of total product cost charged on your credit card in one transaction, you will earn 0.5 point.
1 point is equivalent to US$1 and can be used as credit shopping in our website. And the points can be redeemed after accumulating 20 points (no expiration for points).
To adjust auto-refill frequency
1. Logon to 1drugstore-online.com and click on " member sign in " on the left hand side of the page.
2. Fill out Username and Password, then click "Log In".
3. Scroll down the page to "Your Auto Refill List" and click on Reference Order number.
4. There, you will be able to adjust the frequency date to refill. Once finish, click "update information" button.
To cancel auto-refill
1. Logon to 1drugstore-online.com and click on " member sign in " on the left hand side of the page.
2. Fill out Username and Password, then click "Log In".
3. Scroll down the page to "Your Auto Refill List" and click on Reference Order number.
4. Click "Delete This Refill" button.
Any change made to your profile will be effective before order processing.
What is Remind-me. Notify me...Service?
It is the free service program that helps remind you when the refill order should be made. Reminder email will be sent out on the exact date you specify. ( Time zone) Actual refill order will be processed only when you click on the button provided in email and complete the ordering procedures.
Do you sell the medications manufactured from China ?
We value our customers' health and well-being the most. That's why we sell only authentic and quality medications, both brand and generic, approved by FDA. (U.S.Food and Drug Administration). We never sold drugs manufactured from China, which will ultimately ruin our business we so take pride of. We guarantee there is NO counterfeit drugs.
We are a reputable company which supplies products on the internet. We receive emails daily, thanking us for being able to supply the best products at affordable prices. We do not sell any product which we would not use on our own health. We have 100% money back guarantee on all the products we sell.
Discount policy for bulk orders
We accept any size order, and we do offer a discount for ordering in bulk. If you have any questions about a medication's availability, please write to us at: , and we'll be happy to help you.
We are committed to the highest level of online customer service. If you have any questions, or a problem or concern with the ordering process, please . We will do anything it takes to satisfy you as our preferred customer.
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